SmallBizGenius Analysis

Juice Beauty reviews reveal concerns about customer service and product quality since a change in company control. While one customer praises the organic ingredients, many report negative experiences with unresponsive support and skin issues.

Category Breakdown

Scores based on analysis of 9 recent reviews

Customer Service

2.0/10

Customer service is a major point of concern for Juice Beauty reviewers. Many report difficulties contacting the company, slow response times, and unhelpful interactions, often citing the lack of a phone number as a significant issue.

6 reviews mention this

Product Quality

3.0/10

Several reviewers express disappointment with the quality of Juice Beauty products. Some claim that the Green Apple line damaged their skin, while others found the products ineffective or received damaged items.

4 reviews mention this

Returns and Refunds

2.5/10

A couple of reviewers mention difficulties with returns and refunds. One customer had trouble returning a damaged makeup item and was redirected to a US website for assistance.

2 reviews mention this

Pros & Cons

What Customers Love

Use of organic ingredients Mentioned 1x
"Knowing that your skin absorbs most of what you put on it, finding skin care products and shampoos that are free of parabens, petroleum, pesticides and artificial dyes or synthetic fragrances is not easy, and ones that work."

Common Complaints

Unresponsive customer service Mentioned 6x
"The customer service is substandard. They take forever to attend to your queries and when they do, it does not feel as if they are concerned about their clients."
Product quality issues, including skin damage Mentioned 3x
"The Green Apple-Brightening line damaged my skin barrier."
Difficulties with returns and refunds Mentioned 2x
"I purchased make up which arrived damaged. I have tried to contact to return but keep getting redirected to a us website. They can’t help me!"
Lack of phone support Mentioned 2x
"Juice beauty customer service is never available: I love their products, but there is no one to answer the customer service phone line to attend to calls for someone who has a problem ordering online."

Common Questions About Juicebeauty

Answers derived from customer review patterns

Is Juicebeauty legit and trustworthy?

Based on the available reviews, there are concerns about Juicebeauty's trustworthiness. Several customers report negative experiences with customer service, including slow response times and difficulties resolving issues. Additionally, some reviewers claim that certain products damaged their skin. While one reviewer praises the organic ingredients, the overall sentiment suggests caution when considering Juicebeauty.

Based on 7 reviews

Does Juicebeauty have good customer service?

No, Juicebeauty's customer service receives overwhelmingly negative feedback. Reviewers consistently complain about slow response times, lack of phone support, and unhelpful interactions. Many customers express frustration with the difficulty of contacting the company and resolving issues related to orders and product quality. This is a significant area of concern for potential customers.

Based on 6 reviews

Is Juicebeauty worth it for small business?

Given the reported issues with product quality and customer service, Juicebeauty may not be the best choice for small businesses. The negative reviews raise concerns about reliability and customer satisfaction. Small businesses need dependable suppliers and responsive support, and Juicebeauty appears to fall short in these areas. Exploring alternative skincare brands with more positive reviews and better customer service is advisable.

Based on 8 reviews

Ready to Try Juicebeauty?

Save on your first purchase with 3 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Juicebeauty against 123 similar beauty & salon options.

View Alternatives